Terms and conditions

The General Terms and Conditions apply when entering and placing an order. Please read these terms and conditions carefully before ordering any products from this website. By using this website or placing an order, you agree that you are bound by these Terms and our Privacy Statement. These Terms and Conditions may be subject to change, so you must carefully read them each time you place an order.

PRODUCT AVAILABILITY AND DESCRIPTION

We always try to keep our products in stock and updated. Although availability may be indicated on the website, it is always possible that the ordered product can not be processed in case of a lack of availability. There is also a chance that a product is shown with a wrong price. In these two cases we will cancel the order and contact you through email or phone.

We will try our best to ensure that the product information on our website is correct. It is possible that the website contains typographical errors or inaccuracies. Therefore we reserve the right to correct any inaccuracies, errors or omissions and to update information at any time without prior notice.

COLOURS

We did our very best to display the colours of our products as accurately as possible. However, as the actual colors you see will depend on your monitor/screen. We cannot guarantee that the display colour will be accurate and some colours may show differences.

DELIVERY

Purchased products will be shipped within 3 – 6 working days starting on the date of the order. As soon as your order has been shipped, you will receive a shipping confirmation with tracking information. Any import charges, duties and/or taxes are the responsibility of the customer. We cannot be held responsible for any additional costs.

Your order will be delivered at the address communicated at the time of ordering. The customer is responsible for the accuracy of the information provided when ordering. In case of mistake in the addressee’s contact details, Fide shall in no event be held liable for the inability to deliver the order.

Shipping problems can occur, Fide Worldwide cannot be held liable for any loss, damage or unavoidable delay in delivery. If you have a problem with your order that is related to shipping, please contact the fulfillment partner as soon as possible. You can find the contact details in your shipping confirmation.

REFUNDS AND RETURNS

Our return policy entitles you to return the product(s) for any reason within 30 days after receiving the product(s). All products must be completely unworn and unwashed, with all original Fide tags still attached. Products that has been worn, used, altered or damaged will not be accepted. Fide reserves the right to refuse return of any product that does not meet to these conditions. Any costs sustained by the customer to return a product are non-refundable.

When returning products, please make sure that the delivery is traceable because we are not responsible for any damage or losses done by the delivery company. As soon as we received your return, it will take approximately 10 business days to process your refund.

PRIVACY

Fide’ Privacy Policy applies and is part of these Terms and Conditions.

PAYMENTS

We offer the following payment options: iDeal, Visa, Mastercard, American Express, Apple Pay ,PayPal, Belfius Direct Net, KBC/ CBC, Sofort Banking, Bancontact, EPS, Giropay and ING Home’pay.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. All information that is exchanged for the execution of the payment is encrypted via the SSL protocol. This information cannot be detected, intercepted or used by third parties. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

In the event of a valid cancellation, we use the same means of payment for refund as you used in the original transaction.

Contact Information

Questions about the Terms and conditions can be sent to us at info@fidelifestyle.store